Terms & Conditions

Last updated: 11 November 2026

These terms and conditions ("Terms") apply to your use of the ASM Tuition Academy website and to any tuition or other services we provide. By booking a lesson, downloading resources or using this website, you agree to these Terms. If you do not agree, please do not use our services.

1. About Us

ASM Tuition Academy ("we", "us", "our") provides tuition for students from KS1 to A-Level.

2. Our Services

We offer one-to-one and small-group tuition, free downloadable study resources and related educational support. Details of subjects, levels, lesson length and format (in person or online) are confirmed with you before tuition begins.

We aim to provide lessons with reasonable care and skill. We reserve the right to change tutors, timetables or lesson formats where necessary, and we will tell you as soon as we reasonably can.

3. Booking and Enrolment

• A booking is confirmed only when we have accepted it in writing (by email, message or through our website).
• Students under 18 must be enrolled by a parent or legal guardian, who is responsible for these Terms.
• You must give us accurate information about the student, including relevant learning needs, so we can plan lessons properly.
• We may offer an initial or trial lesson. Please check the details with us when you book.

4. Fees and Payment

• Our current fees are confirmed when you book. All prices are in pounds sterling (GBP). [State whether prices include VAT, if applicable.]
• Payment is due [in advance of each lesson / monthly in advance / per term]. We accept [bank transfer, card, cash].
• If a payment is late, we may pause lessons until the account is up to date.
• We may change our fees. We will give you at least [30] days' notice before any change applies to you.

5. Cancellations and Rescheduling

Tutors prepare for every session, so we ask for fair notice if you need to cancel or move a lesson.

If a student is more than [15] minutes late, we may shorten the lesson so the next student is not affected. The full fee still applies.

6. Your Right to Cancel (Distance Bookings)

If you book services online or by phone as a consumer, you have the right to cancel within 14 days of the booking without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you ask us to start lessons within the 14-day period, you agree to pay for the lessons already given up to the point you cancel. To cancel, tell us clearly by email or in writing, using the contact details above.

7. Attendance and Conduct

• Students should arrive on time, prepared, and with the materials the tutor has asked for.
• We expect respectful behaviour towards tutors, staff and other students. We may suspend or end tuition without a refund for the current lesson if behaviour is persistently disruptive, unsafe or abusive.
• For online lessons, you are responsible for a suitable device, a stable internet connection and a quiet space. Lessons must not be recorded without our written permission.
• Please let us know if a student is unwell. We may ask students with contagious illnesses to switch to an online lesson or reschedule.

8. Parents, Guardians and Safeguarding

We take the safety and wellbeing of every student seriously. Parents or guardians of students under 18 should make sure that:

• Contact details and emergency contacts are up to date.
• Younger students are dropped off and collected on time.
• They tell us about any medical, behavioural or other needs that may affect lessons.

If we have any concern about a child's welfare, we may follow our safeguarding procedures, which can include sharing information with the appropriate authorities.

9. Academic Results

We work hard to help every student improve and build confidence. Progress depends on many factors, including effort, attendance, homework and exam conditions, so we cannot guarantee any particular grade, exam result or school place.

10. Free Resources and Intellectual Property

• The notes, worksheets, flash cards, question sets and other materials we create are owned by ASM Tuition Academy. You may download and use them for personal, non-commercial study.
• You must not copy, resell, republish or share our materials for commercial purposes, or upload them to other websites, without our written permission.
• Past papers and mark schemes, including SATs and exam board papers, belong to their respective owners and are provided for educational practice only.
• Our name, logo and website design are our property and must not be used without our permission.

11. Using Our Website

You agree to use our website lawfully and not to:

• Interfere with its security or normal operation, or attempt to gain unauthorised access.
• Submit false information in our forms.
• Use automated tools to copy or collect content or contact details from the site.

We try to keep the website accurate and available, but we do not promise that it will always be free of errors or interruptions. Links to external websites are provided for convenience, and we are not responsible for their content.

12. Privacy

We handle personal information as described in our Privacy Policy. By using our services you confirm that you have read it.

13. Our Responsibility to You

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law. Your legal rights as a consumer are not affected.

Subject to that, we are not liable for losses that were not reasonably foreseeable, for business losses, or for any loss caused by events outside our reasonable control. Our total liability for any claim connected with our services will not exceed the fees you paid us for the services in question.

14. Events Outside Our Control

We are not responsible for any delay or failure to provide lessons caused by events beyond our reasonable control, such as severe weather, illness, power or internet failures, transport disruption or public emergencies. Where we can, we will offer a rescheduled or online lesson instead.

15. Ending Tuition

You may stop tuition at any time by giving us at least [7 days / one week] written notice. You will pay for lessons already delivered and for any lessons covered by the notice period. We may end tuition by giving you reasonable notice, or immediately if you seriously break these Terms, and we will refund any fees paid in advance for lessons not given.

16. Complaints

If you are unhappy with any part of our service, please tell us first at asmtuitionacademy@yahoo.com so we can put it right. We will acknowledge your complaint promptly and aim to respond within [10] working days.

17. Changes to These Terms

We may update these Terms from time to time. The latest version will always be on this page, with the "last updated" date at the top. Continuing to use our services after a change means you accept the updated Terms.

18. General

• Entire agreement: these Terms, together with any booking confirmation, are the whole agreement between you and us.
• If part is invalid: if any part of these Terms is found to be unenforceable, the rest remains in force.
• No waiver: if we do not enforce a term straight away, we can still do so later.
• Governing law: these Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although you may also have the right to bring a claim in the courts of the part of the UK where you live.

19. Contact Us

For any questions about these Terms, contact ASM Tuition Academy at asmtuitionacademy@yahoo.com or +44 7794 821230.